Today I tweeted in frustration the MYOB Team (@myobteam) that I am still, after a number of years of complaining, finding that MYOB cannot produce a proper PDF copy of Invoice and Statement forms. I was fed up, having complained about this any number of times, and never had any resolution from MYOB.
I have had several clients complain of the same thing. We have a lot of small business clients using MYOB, and so are quick to hear when things aren’t right. This problem has plagued both our own business, and many of our clients, over many versions of MYOB.
Today, my prayers were answered. MYOB were quick to get back to me, and for the first time that I have complained of this issue, they actually offered solutions. To ice the cake, their advice actually worked!
Where you find that your logo or other graphics you’ve included on the form do not come out on the PDF, you need to install Apple Quicktime [Download] (yeah, that baffles me too, but there you go). I tested it, and sure enough, our logo started appearing on the PDF versions of our documents.
We have also seen issues where specific fields on forms simply don’t appear on the PDF version, but do on the print version. The MYOB team responded that this is usually caused by the text in the field being slightly too big, so you have to make sure your number fields are both wide enough for the biggest number you might see and also tall enough, which turned out the be the problem in our case.
Now that we know what the problem is, at least we can deliver the fix, so if you can’t get your forms to email correctly from MYOB, give us a call!